Privacy Declaration

Privacy policy

13 doors cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by 13 doors. The starting date for the validity of these conditions is 22/05/2018; publishing a new version will void the validity of all previous versions. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person. You will find the contact details at the end of our privacy policy.

Data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

Webshop software

Our webshop is developed with software from MyOnlineStore. Personal data that you make available to us for the benefit of our services will be shared with this party. MyOnlineStore has access to your data to provide us (technical) support; they will never use your data for any other purpose.

MyOnlineStore is obliged to take appropriate security measures based on the agreement we have made with them. MyOnlineStore uses cookies to collect technical information regarding your use of the software; no personal data is collected and / or stored.

E-mail and mailing lists

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

Gmail

We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal terms.

Reviews

We use a guestbook. This contains (anonymous) messages without mentioning mail addresses. These mail addresses are not used for marketing purposes or made available to third parties.

Shipping and logistics

If you place an order with us, it is our job to have your package delivered to you. We use the services of SendCloud for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with SendCloud. SendCloud uses this data only for the purpose of executing the agreement. In case SendCloud enables subcontractors, SendCloud also makes your data available to these parties.

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations.

These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigation

As the occasion arises, 13doors can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.

However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of 13doors. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

A cookie is a small text file that is sent to your computer when you visit a website. Both this website and other parties may place cookies.

This website uses cookies to improve the ease of use and the performance of the website. With the help of cookies, we ensure that you do not always receive or need to enter the same information when you visit our site. Cookies make surfing the site a lot nicer.

There are several types of cookies. This website uses permanent cookies and session cookies.

Permanent cookies: allows the website to be specially tailored to your preferences. For example, to remember your permission to place cookies. This means that you do not have to repeat your preferences every time, saving time and making it easier to navigate through the web store. You can delete permanent cookies via the settings of your browser.

Session cookies: using a session cookie we can see which parts of the website you have viewed with this visit. We can therefore adjust the webshop as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your browser.

This website places cookies for the following reasons:

Shopping cart (functional cookie): remember which products are in your shopping cart. Without this cookie you can not order products or place them in your shopping basket.

Cookie choice (functional cookie): remember whether you have given us permission to place cookies.

Google Analytics (tracking cookie): measure how you use the website and how you found us and try to gain insight into this with reports.

Google AdWords (tracking cookie): we measure how you use the website and how you found us. We use this knowledge to improve our AdWords campaigns.

Facebook (Social Media cookie): with this cookie it is possible to 'like' our Facebook page. This button works through code that comes from Facebook itself.

Usually cookies can be managed, edited and deleted via your browser. More information about switching on and off and removing cookies can be found in the instructions and / or using the help function of your browser.

Google Analytics

Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.

Cookies from third parties

In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details

13 doors

Rietgors 154

2991 MV Barendrecht

The Netherlands

00 31 6 29010979

info@13doors.nl

Contact person for privacy matters

Anita Troost

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